Manufactured Homes Program Complaint

The Ohio Department of Commerce regulates various aspects of the manufactured housing industry in Ohio. To ensure compliance with its rules and the protection of all affected parties, the Department investigates complaints about alleged violations and offers dispute resolution services for interested parties. Below is information about the complaint and dispute resolution processes.

*It is important to understand that the MHP’s jurisdiction is limited, meaning it can only look into those matters that it has been given the authority to investigate. 

The MHP offers dispute resolution services for the following issues:

  • Warranty issues for new manufactured homes

  • Defects in the performance, construction, components, or materials of new manufactured homes

  • Defects in the installation of a manufactured home, new or used

Manufactured Homes Program Complaint website

https://com.ohio.gov/divisions-and-programs/manufactured-homes-program/file-a-complaint-mhp

When filing a complaint, please provide as much information about the alleged violation(s) as possible, such as, the specific location of the alleged violation (e.g., lot number, street name, area), the names and contact information of any involved parties, the dates of events, etc. If the complaint does not contain sufficient information for the MHP to determine jurisdiction or investigate the matter, the MHP will not move forward with the complaint.

  • Complaint about a Manufactured Home Installation, Installer, Inspector, or Park Operator

    • To file a complaint about a manufactured home installation or against a manufactured home installer, inspector, or park operator, you may do any of the following:

      • Complete the Installer, Inspector, or Park Complaint form that is available below

      • Email a complaint to: OhioManufacturedHomes@com.ohio.gov

      • Mail a letter to: Division of Industrial Compliance, Manufactured Homes Program, 6606 Tussing Road, Reynoldsburg, OH 43068

  • Complaint about a Manufactured Home Dealer, Salesperson, or Broker

    The Department regulates the following parties and areas of manufactured housing as part of the Manufactured Homes Program:

  • All installations of manufactured homes (new or used)

  • Manufactured home installer licenses and inspector certifications

  • Manufactured home dealer, broker, and salesperson licenses

  • Manufactured home park operator licenses

  • Development, maintenance, and floodplain management of manufactured home parks